We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Most products carry a 30 day money back guarantee. If you are not satisfied with the product, you may return it for a full refund within 30 days of purchase. You must contact USI for an RMA # prior to returning. Software products are excluded.